Learn how OxyTrip collects, uses, stores, and protects your personal information when you browse our website, explore travel deals, or book flights, hotels, and tours.
Privacy Policy
1. Introduction
Welcome to OxyTrip.We value your privacy and are committed to protecting your personal information when you visit our website, explore travel services, contact our team, or make a booking.
This Privacy Policy explains how OxyTrip collects, uses, stores, shares, and protects your personal information when you access https://oxytrip.com/ or use our travel-related services.
In this policy, the terms “OxyTrip,” “we,” “our,” and “us” refer to the entity legally responsible for operating the relevant website and providing the services described here.
By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will request that consent separately.
2. Information We Collect
Depending on how you interact with OxyTrip, we may collect the following categories of information.
2.1 Personal Information You Provide
When you contact us, request travel assistance, create an account, or make a booking, you may provide information such as:
Full name
Email address
Telephone number
Country of residence and billing details
Travel dates, destinations, and preferences
Passenger details required to arrange travel services
Passport or identification information, where required for a booking
Information you submit through contact forms or customer support channels
Other information you voluntarily provide to help us respond to your request
Please provide only the personal information necessary for your inquiry or booking.
2.2 Booking and Payment Information
If you book flights, hotels, tours, or other travel services through OxyTrip, we or the relevant service provider may process information necessary to complete your reservation.
Payment transactions may be handled by third-party payment service providers. Depending on the payment method and booking process, we may receive transaction references, payment status, billing details, or limited payment-related information.
Full payment card details should be processed by the authorized payment provider rather than stored by OxyTrip unless our systems and applicable compliance arrangements expressly support such processing.
2.3 Technical and Usage Information
When you browse our website, certain technical information may be collected automatically, including:IP address
Browser type and version
Device type and operating system
Pages visited and links clicked
Date, time, and duration of visits
Referring website or source
Website performance and error information
Cookie identifiers and similar online identifiers, where applicable
We use this information to maintain website functionality, understand visitor behavior, improve our services, and help protect our website from fraud and security threats.
2.4 Information from Third Parties
Where permitted by law, we may receive relevant information from airlines, hotels, travel suppliers, booking platforms, payment providers, customer support tools, or other service partners involved in providing your requested services.
If we obtain personal information from another source, we will provide any additional privacy information required by applicable law.
3. How We Use Your Personal Information
OxyTrip may use personal information for the following purposes:
3.1 Providing Travel Services
Processing and managing travel inquiries and reservations
Facilitating flight, hotel, tour, and other travel bookings
Communicating booking confirmations, itinerary details, and service updates
Coordinating with travel suppliers when necessary
Responding to customer questions and support requests
3.2 Improving Our Website
Understanding how visitors use OxyTrip
Improving website navigation, content, and usability
Identifying technical problems and improving website performance
Developing and evaluating travel-related content and services
3.3 Communication and Marketing
Responding to your messages and requests
Sending essential service-related communications
Sending newsletters, travel offers, or promotional updates where permitted
Managing your communication preferences and marketing subscriptions
You can opt out of marketing communications at any time by using the unsubscribe option in the relevant message or contacting us.
Opting out of marketing does not prevent us from sending necessary communications about an existing booking or service.
3.4 Security and Legal Compliance
We may process information to detect fraud, prevent unauthorized activity, protect our users and services, resolve disputes, enforce applicable terms, and comply with legal obligations.
4. Legal Bases for Processing Personal Data
Where the UK GDPR, EU GDPR, or similar data protection laws apply, we process personal information under one or more lawful bases, depending on the circumstances.
These may include:
Contract: When processing is necessary to provide a requested service or take steps before entering into a contract.
Legal obligation: When we must process or retain information to comply with applicable law.
Legitimate interests: When processing is necessary for legitimate business purposes, such as website security, service improvement, and fraud prevention, provided those interests do not override your rights.
Consent: When you have given consent for a specific purpose, such as certain non-essential cookies or marketing activities where consent is required.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Cookies and Similar Technologies
OxyTrip may use cookies and similar technologies to support website functionality, remember preferences, analyze website traffic, and improve the user experience.
6. How We Share Personal Information
We do not share personal information indiscriminately. We may disclose relevant information to the following categories of recipients when necessary and lawful.
6.1 Travel Suppliers
Airlines, hotels, tour operators, travel agencies, and other suppliers may receive the information required to arrange and deliver your requested travel services.
These providers may process your information under their own privacy policies and applicable legal obligations.
6.2 Payment Providers
Payment processors and financial service providers may process payment information to complete transactions, prevent fraud, and meet applicable security requirements.
6.3 Technology and Service Providers
We may use hosting providers, website maintenance services, analytics providers, communication platforms, customer support systems, and other vendors that help us operate our website and services.
Where required, we use appropriate contractual and technical safeguards to protect personal information processed on our behalf.
6.4 Legal and Regulatory Authorities
We may disclose information when required by law, valid legal process, or a competent authority, or when disclosure is necessary to protect legal rights, investigate fraud, or address security concerns
6.5 Business Transfers
If OxyTrip or the relevant operating business undergoes a merger, restructuring, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
We do not sell personal information as a business practice. If our use of data changes, we will update this policy and provide any notices or choices required by law.
7. International Data Transfers
Travel services often involve suppliers and service providers operating in different countries. As a result, your personal information may be transferred to or accessed from countries outside your country of residence.
Where applicable data protection laws regulate international transfers, we will use an appropriate legal transfer mechanism and safeguards, such as an adequacy decision or approved contractual protections, as required by law.
You may contact us for further information about relevant international data transfers and safeguards, subject to applicable legal restrictions.
8. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, managing bookings, maintaining records, resolving disputes, and meeting legal or regulatory requirements.
Retention periods depend on the type of information and the reason it was collected.
For example:
Booking and transaction records may be retained for applicable accounting, contractual, and legal requirements.
Customer inquiries may be retained for as long as necessary to respond and maintain appropriate business records.
Marketing information may be retained until you unsubscribe or the information is no longer needed, subject to applicable requirements.
Technical and analytics data may be retained according to the relevant system configuration and retention schedule.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to legal obligations and legitimate recordkeeping needs.
9. How We Protect Your Information
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
Depending on the systems involved, these measures may include access controls, secure connections, appropriate vendor safeguards, and restricted access to personal information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending sensitive personal or payment information through unsecured communication channels.
If a personal data breach occurs, we will take the steps required by applicable law, including notifying affected individuals or relevant authorities when legally necessary.
10. Your Privacy Rights
Depending on your location and the applicable data protection laws, you may have the right to:
Complain: Lodge a complaint with the relevant data protection authority.These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.To exercise your rights, please contact us using the details provided in the Contact Us section below.If you are located in the United Kingdom, you may also have the right to complain to the Information Commissioner's Office (ICO). If you are located in the European Economic Area, you may contact the relevant supervisory authority in your country.
11. Third-Party Websites and Services
Our website may contain links to airline websites, hotel websites, travel suppliers, payment platforms, social media services, and other third-party websites.These websites operate independently and may have their own privacy policies, cookie practices, and terms of use.OxyTrip is not responsible for the privacy practices of third-party websites that we do not operate. We encourage you to review their privacy policies before submitting personal information or completing a transaction.
12. Children's Privacy
OxyTrip's website and travel services are not intended to encourage children to submit personal information independently.Where a booking involves a child, a parent, guardian, or authorized adult should provide the information required for the booking in accordance with applicable law.We do not knowingly collect children's personal information in circumstances where such collection is prohibited. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
13. Your Choices and Marketing Preferences
You can control certain aspects of how your personal information is used.You may unsubscribe from marketing emails using the unsubscribe link, adjust available cookie settings, or contact us to update your communication preferences.Please note that even if you opt out of marketing, we may still need to send essential messages relating to bookings, payments, account security, or changes to services you have requested.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.We encourage you to review this page periodically to stay informed about how OxyTrip handles personal information.
If you have questions about this Privacy Policy, how we handle personal information, or how to exercise your privacy rights, please contact us through our official website.
Business name: Please insert the full legal name of the entity responsible for operating OxyTrip.
Privacy contact email: Please insert the official email address designated for privacy-related requests.
If you submit a privacy request, please describe your request clearly. We may contact you to verify your identity before processing it.